Shipping & Returns

SHIPPING COSTS

Currently we are only shipping within mainland Portugal or alternatively you can organise a pre-arranged collection slot from The Chilli Experience

In order to offer the best available shipping price, we are operating a "by weight" postal system and pricing is based as follows:

Up to 1.8Kg across mainland Portugal - 5.90 Euros using the registered postal service

We aim to despatch orders or have them available for collection within 1-2 business days from receipt of order

 

RETURNS POLICY

There are rules that cover this for distance selling and as we are 100% committed to our product, service and customer satisfaction, we want to ensure that you get the best from our range of products

If there is ever a problem or query with any of our products, please contact us immediately so that we can resolve any issues quickly and to your satisfaction

 On arrival if one of our products is damaged or faulty, please contact us immediately so that we can organise a refund or replacement. We reserve the right to ask for photographic evidence and if requested, this should be sent to alan@thechilliexperience.com

If you are not satisfied with one of our products, then please contact us within 30 days of receiving your order, quoting your order number and we will refund or replace the item in question

In the case of products that are returned to us, we will aim to process your refund within 5-7 working days